From common logical cases to critical files

1. Common recoveries

• Accidental file deletion or formatting.
• External hard drive or USB key not recognized.
• SSD visible but inaccessible or extremely slow.
• Corrupted memory card or removable media.

2. Technical recoveries

• RAID, NAS and multi-storage environments.
• Servers and professional workstations.
• Media with SMART errors, logical failure or unstable behavior.
• Cases where mishandling could worsen the situation.

3. Phones and mobile devices

• Damaged phone with data to extract.
• Photos, documents or important messages that have become inaccessible.
• Mobile media useful in a personal, professional or investigative context.

4. Digital forensics

• Preservation of a device or media.
• Incident analysis, timeline, documentation and context.
• Cases involving HR, management, legal, insurance or cybersecurity.

5. Enterprise & legal engagements

• Service-level commitments (SLA) with 4-hour acknowledgment and 24-hour quote.
• Documented chain of custody, reports for courts and insurers.
• Incident response: ransomware, fraud, compromise, critical failure.
• Priority service agreement for recurring organizations.
• Capabilities brief on request: CFE certification, court experience, E&O insurance.

6. Who we serve

• Individuals and freelancers.
• SMBs and IT teams.
• Law firms, insurers and external experts.
• Organizations needing traceability and clear documentation.

How to direct your case

If the primary need is to recover files, a common or technical recovery is often the right path. If the context involves investigation, evidence, timeline or an incident, a forensic approach becomes more relevant.