Enterprise · legal · insurance
A premium engagement path for incidents where documentation, confidentiality and response time are non-negotiable.
NEXURA steps in as the technical partner when an incident cannot be handled like a support ticket.
This path is built for organizations that need one accountable contact, explicit service commitments and a
deliverable that can stand in front of leadership, counsel or an insurer.
Formal SLA
Chain of custody
Capabilities brief
Commercial model
Three ways to engage NEXURA
The relationship is framed according to incident criticality, recurrence and the level of
governance expected around the mandate.
Qualification
Initial brief
Free
First-stage framing to confirm context, media, confidentiality requirements and mandate logic before any
intervention begins.
Active mandate
Structured intervention
Quoted
For live incidents, IT or legal coordination, documented chain of custody and decision-ready reporting.
Ongoing relationship
Priority agreement
Negotiated
For exposed organizations that want a dedicated channel, formal response targets and a recurring mandate
framework.
Trust assets
What an organization can take back to leadership
The page must not only sell the intervention. It must help a decision-maker justify the lab
selection internally.
Leadership
Capabilities brief on request
A concise summary of qualifications, insurance, protocols and engagement boundaries to accelerate internal
validation.
IT / MSP
Technical coordination without loss of control
The lab qualifies the media and intervention without bypassing the internal teams responsible for the
environment.
Legal
Documentation usable by counsel
Chain of custody, logging and deliverables written to be understood by lawyers, insurers and decision-makers.
Risk
Confidentiality and operational compliance
Law 25 handling, data minimization, restricted access and controlled destruction after delivery according to
mandate scope.
Sectors served
Who is this for?
NEXURA works with any organization whose critical data requires technical rigor,
formal documentation and a defensible deliverable.
Legal
Law firms
Forensic preservation, chain of custody and expert testimony before federal and provincial courts.
Healthcare
Healthcare organizations
Recovery of critical records with Law 25 and PIPEDA compliance — full traceability from intake to
delivery.
Finance
Finance & accounting
Recovery of financial data and preservation in the context of audits, regulatory inquiries or litigation.
Insurance
Insurers & brokers
Documented technical report for claims related to data loss or a digital incident.
Enterprise
SMBs & large organizations
Incident response, SLA, priority service agreement and lab access 7 days a week.
HR & Investigations
Human resources
Forensic extraction and preservation for disciplinary matters, internal investigations or disputed
departures.
Service-Level Commitments (SLA)
Enterprise engagements include documented service-level commitments:
- Acknowledgment — within 4 business hours of initial contact.
- Preliminary assessment — technical quote within 24 hours of receiving the media.
- Progress reports — structured updates at each key milestone of the engagement.
- Emergency — after-hours intake accepted 7 days a week.
Service-level commitments are formalized in a signed agreement before work begins.
Terms are adjusted based on case complexity.
Preservation & Chain of Custody
Every piece of media entrusted to NEXURA is handled with the same level of rigor,
whether it's headed to litigation or not. The protocol includes:
- Intake log — identity of the mandating party, date/time, condition of media,
photographs.
- Controlled handling — systematic use of hardware write blockers, full forensic imaging
before any analysis.
- Full traceability — every transfer, copy, or access is documented with timestamps and
handler identity.
- Secure return — media returned with signed release form. Additional data encrypted or
destroyed per instructions.
Incident Response
When an incident affects an organization's data — ransomware, critical failure,
data theft, or suspected fraud — NEXURA responds with a structured methodology:
- Triage — scope identification, affected media assessment, recovery priority setting.
- Preservation — forensic copy of all relevant media before any recovery attempt.
- Analysis — extraction, reconstruction, and analysis aligned with engagement objectives.
- Report — structured deliverable with timeline, technical findings, and recommendations,
written for non-technical readers.
- Court availability — if the case evolves toward litigation, the examiner can appear as
an expert witness.
Priority Service Agreement
For organizations with recurring needs or elevated digital incident risk —
healthcare, legal, finance — NEXURA offers priority service agreements:
- Dedicated line — priority communication channel for urgent engagements.
- Guaranteed response time — formalized intake commitment based on criticality.
- Preferred pricing — negotiated terms based on volume or recurrence.
- Periodic review — quarterly service review to adjust protocols and requirements.
Contact us to discuss an agreement tailored to your organization. The initial assessment is free.
Capabilities Brief
Need to justify vendor selection to your leadership, procurement committee,
or legal counsel? NEXURA provides on request a document summarizing:
- Examiner certification and qualification (CFE).
- Court experience — testimony before federal and provincial courts.
- Professional liability insurance (E&O) coverage.
- Chain of custody protocols and compliance (Law 25).
- Sector references available under confidentiality agreement.
Frequently asked
What organizations ask
What is the difference between a standard and an enterprise engagement?
An enterprise engagement includes a signed SLA, structured progress reports, documented chain of custody,
and deliverables tailored for decision-makers, legal counsel, and insurers. Technical rigor is identical
across all engagements.
How does billing work for an enterprise engagement?
The initial assessment is always free. For enterprise mandates, pricing is established in a written quote
before any work begins. Recurring or priority arrangements can be negotiated under a service agreement.
Can we review your credentials before committing?
Yes. A capabilities brief is available on request: CFE certification, court experience, E&O coverage,
and Law 25 compliance protocols. No commitment is required to receive it.
Are your reports admissible before Canadian courts?
Yes. Reports are prepared to recognized forensic standards. The examiner holds CFE certification and can
appear as an expert witness before federal and provincial courts in Canada.
How do we engage NEXURA for an urgent incident?
Describe the incident via the contact form or directly by email at contact@nexuradata.ca, specifying the criticality level.
Emergencies are accepted 7 days a week.